FAQs
Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to service@hautenovias.com
Our factory is located in China. All orders will be produced and shipped from China.
Packages from our warehouse in China will be shipped by DHL or FedEX, UPS, TNT depending on the weight and size of the product.
Custom made wedding dress will be processed in 25 - 30 working days after we get your order details and payment.
Rush orders:
Please contact us if your situation requires shorter production times; we will do our best to help you.
For Brazil, Colombia, India, Mexico, Saudi Arabia, United Arab Emirates, Ukraine, Free shipping on orders over $59.99. Other countries is free shipping on orders over $39.99.
Each dress can be made in standard or custom size.
In most cases we recommend choosing the ‘custom’ size option; it does not increase the price but gives some valuable benefits, especially if your body type is not exactly ‘standard’.
Size over US Size 16, custom size need to pay extra 150 USD. Our dresses are truly custom – unlike most brands we not simply adjust existing standard sizes, but rather tailor each dress from a blank page using advanced engineering techniques and your individual parameters. This helps achieve best fit and comfort, and minimize alterations that may be required. After your order we will send you a form with the measurements we need for this model, along with illustrated instructions on how to take them.
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